Support and Contacts

User Support

Before submitting a request, please check the FAQ to see if you can find an answer to your question.

The primary contact for most data storage-related issues is support@cesnet.cz. You can use this address for comments, suggestions, technical issues, or any technical questions intended for system administrators.

The author of the e-mail and all relevant data storage staff members responsible for resolving user issues are notified by e-mail when a ticket is created. The ticket ID will appear in the subject line of all e-mails related to the ticket. All e-mails are grouped under this ticket ID, so please retain this identification in the subject line when replying to data storage staff.

Once the ticket is resolved, the author will be notified by e-mail. If other questions arise, the ticket will be reopened.

Recommended Acknowledgement to the CESNET Storage Department

If you are satisfied with CESNET Data Care services, we would appreciate it if you could mention the name of our institution and projects in your publications in the following form:

Access to CESNET storage facilities provided by the project “e-INFRA CZ” under the programme “Projects of Large Research, Development, and Innovations Infrastructures” LM2023054), is (greatly) acknowledged/appreciated.

Usage of “appreciated” or “acknowledged” is up to the user, as well as whether the service will be appreciated “greatly”. Please note that the crucial part is the project number.

CESNET Address

Detailed contact information for CESNET Headquarters can be found on the CESNET website.